A good massage experience doesn’t begin on the table or tatami — it starts with the very first contact. When clarity, respect, and good communication are present from booking to the end of the session, everything flows more smoothly: the client feels safer, and the team can provide more attentive, personalized care.
This guide was created to align expectations and make every session more comfortable, calm, and respectful for everyone involved.
1) Agendamento: o primeiro passo para uma boa experiência
Book in advance whenever possible
Scheduling ahead helps ensure the availability of your preferred therapist and the most suitable room for the type of massage you choose. That said, walk-ins are also welcome. We will do our best to accommodate you based on current availability.
Read the information carefully
The details shared via message or explained over the phone are meant to prevent misunderstandings or discomfort later on. Taking a moment to read or listen carefully helps you understand how the session works before arriving at the clinic.
Ask any questions you may have
There is no such thing as a silly question. If anything is unclear — massage type, session length, pricing, payment methods, or how the service works — feel free to ask. A good massage begins with open and honest communication.
If possible, choose your massage at the time of booking
Selecting the massage in advance allows the clinic to prepare the appropriate room for that specific service, ensuring greater comfort, privacy, and a smoother experience from the start. Take a moment to explore the available massage options and choose the one that best suits you.
Notify us about delays or cancellations
Unexpected situations happen, and letting us know in advance is a simple gesture of respect. It allows the clinic to reorganize the schedule without inconvenience to you or other clients.
There is no need to block our WhatsApp number
At RJ Massage, contact is made only with your permission. We do not send unsolicited messages or make out-of-context approaches. If you reached out to us, the channel is used solely for service and scheduling purposes.
2) Reception: welcoming, organization, and discretion
Arrive on time or up to five minutes early
Punctuality helps you start your session calmly, without rush or stress. Late arrivals may shorten the session time or require rescheduling.
Respect other clients
Everyone at the clinic values privacy and discretion. We welcome men, women, and couples, and maintaining respectful behavior in shared areas helps preserve a comfortable environment for all.
If you need further clarification, the reception team is there to help
If anything is still unclear upon arrival — procedures, session duration, changing clothes — the reception staff can assist discreetly and attentively.
What typically happens at check-in
Upon arrival, it is normal to:
- confirm your appointment
- align basic preferences
- receive initial guidance
- arrange payment and be directed to the treatment room
All of this is part of preparing for a safe and comfortable session.
Privacy and discretion
In shared areas, keeping your voice low and conversations brief helps maintain a calm atmosphere and everyone’s comfort.
Payment
At RJ Massage, payment is made at the reception before the session begins. This avoids interruptions and allows the massage to flow uninterrupted. If you decide to upgrade to a higher-priced service, you can settle the difference at the end.
If something makes you uncomfortable, speak with reception
Any discomfort, whether related to waiting time, temperature, uncertainty, or concern — should be communicated. Addressing it beforehand is always better than carrying unease into the session.
3) During the session: respect and consent
Avoid heavy meals beforehand
Arriving with a very full stomach can cause discomfort and interfere with relaxation. Light meals in advance are recommended.
Hygiene is a form of care, for you and the therapist
Taking a shower before the session is a simple courtesy that contributes to comfort and the quality of the experience.
Turn off your phone
Massage is a moment to disconnect. Notifications, sounds, or vibrations interrupt relaxation and disrupt the flow of the session.
Remove accessories and wear easy-to-change clothing
Watches, necklaces, large earrings, or tight accessories may cause discomfort during the massage. We recommend removing anything that could interfere with the session.
Communicate what you like (and what you don’t)
Pressure level, focus areas, sensitivity, temperature — sharing your preferences allows the therapist to adapt the session to your needs.
Avoid unnecessary conversation during the session
Silence encourages deeper relaxation. Of course, speak up if something important arises, but casual conversation may interfere with the experience.
Boundaries, consent, and respect: the golden rule
Nothing happens unless you feel comfortable. You are always in control and may request adjustments or stop the session if needed. Likewise, massage is a professional service based on mutual respect and ethical conduct.
Tips are appreciated, but never mandatory
Tipping is optional. Clients are free to offer a gratuity or not, and in any amount they feel appropriate. If the service stood out, the therapist will certainly appreciate the recognition.
Share your feedback
At the end of the session, letting us know what worked well or what you would like to adjust next time helps personalize future visits and improves your overall experience.
Etiquette also applies to us: what you can expect from RJ Massage
Mutual respect is part of our philosophy. Our service is guided by the following principles:
- A professional, welcoming, and hygienic environment, carefully prepared and organized
- Open communication before and during the session (pressure, focus, preferences, boundaries)
- Consent and clear limits at all times — nothing occurs without your comfort
- Confidentiality and privacy regarding everything shared during the session.
- Mutual respect: we treat you with dignity and expect the same toward our team
Massage etiquette is not about formality — it is about care. When clients and professionals share respect, clear communication, and well-defined boundaries, the session becomes safer, more comfortable, and truly meaningful.
Ready to experience massage with comfort and respect?
Get in touch with RJ Massage, ask your questions with ease, and schedule your massage session in a professional, discreet environment prepared to welcome you.
